Privacy Policy
A Legal Disclaimer
This Privacy Policy describes how Prime First Aid Training collects, uses, and shares your personal information when you visit or use our website or our services. Prime First Aid operates under Allens Training Pty Ltd (RTO #90909) and this policy is supplemental to any privacy policy imposed by Allens Training Pty Ltd. We are committed to protecting your privacy and complying with applicable privacy laws, including the Australian Privacy Principles.
Privacy Policy - The Basics
Having said that, a privacy policy is a statement that discloses some or all of the ways a website collects, uses, discloses, processes, and manages the data of its visitors and customers. It usually also includes a statement regarding the website’s commitment to protecting its visitors’ or customers’ privacy, and an explanation about the different mechanisms the website is implementing in order to protect privacy.
Different jurisdictions have different legal obligations of what must be included in a Privacy Policy. You are responsible to make sure you are following the relevant legislation to your activities and location.
1. Information We Collect:
We may collect the following types of personal information:
Contact Information: Name, email address, phone number, postal address.
Course Information: Details of the courses you have enrolled in or inquired about, including dates, locations, and assessment results.
Payment Information: Information necessary to process payments, such as credit card details or bank account information. (Note: We may use third-party payment processors who have their own privacy policies.)
Account Information: Username and password for accessing our online services.
Technical Information: IP address, browser type, device information, and website usage data.
Health Information: In some cases, we may collect health information relevant to your participation in a course, such as allergies or medical conditions. We will only collect this information with your explicit consent and will handle it with sensitivity.
Other Information: Any other information you choose to provide to us.
2. How We Use Your Information:
We may use your personal information for the following purposes:
Providing Services: To provide you with the training courses and related services you have requested, including processing enrollments, delivering course materials, and issuing certificates.
Communication: To communicate with you about your courses, updates to our services, and other relevant information.
Payment Processing: To process payments for our services.
Account Management: To manage your account and provide you with access to our online resources.
Improving Services: To analyze website usage and improve our services and course offerings.
Legal Compliance: To comply with applicable laws and regulations.
Marketing: With your consent, we may use your contact information to send you marketing communications about our services. You can opt out of receiving marketing communications at any time.
3. Sharing Your Information:
We may share your personal information with the following third parties:
Allens Training Pty Ltd (RTO #90909): As we operate under their RTO, we may share information necessary for compliance and training administration. You should review their privacy policy as well.
Service Providers: We may share your information with third-party service providers who assist us with payment processing, website hosting, email marketing, and other services. We will only share information with service providers who have agreed to protect your privacy.
Legal Authorities: We may disclose your information to legal authorities if required by law or legal process.
Other Parties: We may share your information with other parties with your consent.
4. Data Security:
We take reasonable steps to protect your personal information from unauthorized access, use, or disclosure. However, no data transmission over the internet is completely secure.
5. Data Retention:
We will retain your personal information for as long as necessary to provide you with our services and comply with applicable laws.
6. Your Rights:
You have the right to access, correct, and update your personal information. You may also have the right to request that we delete your personal information, subject to certain exceptions. If you would like to exercise any of these rights, please contact us.
7. Children's Privacy:
Our services are not intended for children under the age of 16. We do not knowingly collect personal information from children under 16.
8. Changes to this Privacy Policy:
We may update this Privacy Policy from time to time. We will post any changes on the Website.
9. Contact Us:
If you have any questions about this Privacy Policy, please contact us at:
M +61 428 213 430 E emily@primetraining.com.au
10. Allens Training Privacy:
This privacy policy is supplemental to, and does not supersede, the privacy policy of Allens Training Pty Ltd (RTO #90909). You acknowledge that your personal information may be handled in accordance with their privacy policy as well. You are responsible for familiarizing yourself with their policy.